Store Policies
Shipping Policy
At Julia’s Treasures, every arrangement is handcrafted with care and made to order.
Processing Time
Orders are typically processed within 3–7 business days before shipment.
If you need your order sooner, please contact us through the Contact section of our website, or email ana@juliastreasuresstore.com, prior to purchasing or as soon as possible after placing your order. We will do our best to accommodate expedited processing requests whenever possible.
Shipping Rates
Orders of $50 or more qualify for free economy shipping within the United States. Select economy shipping during checkout.
Shipping Options
Economy shipping typically takes 5–8 business days after your order has been processed and shipped.
Faster shipping options are also available at checkout. Shipping upgrade pricing is automatically calculated based on the shipping carrier, delivery speed, package size, and destination location.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking details.
Finished Product Photos
Upon request, we are happy to send photos of finished arrangements prior to shipment.
All custom orders automatically receive finished product photos for approval before shipping.
Shipping Delays
While we strive to ensure timely delivery, delays caused by carriers, weather, or holidays may occasionally occur and are outside of our control.
Delayed, Lost, or Stolen Packages
Julia’s Treasures Store is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen — all circumstances which are beyond our control.
Once we hand your item over to the shipping carrier, it becomes the carrier’s responsibility to deliver the package. Please contact the shipping carrier directly regarding delays or lost packages.
If you suspect mail theft, you may obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.
Return, Exchange & Refund Policy
At Julia’s Treasures, your satisfaction is guaranteed.
Returns
We gladly accept returns within 10 days of delivery for items in unused condition and original packaging.
Exchanges
We also accept exchanges for eligible items within 14 days of delivery.
Satisfaction Guarantee
If you are not fully satisfied with your purchase, please contact us and we will work with you to make it right.
Order Cancellations
Order cancellations are accepted within 48 hours of purchase.
To request a cancellation, please contact us as soon as possible through the Contact section of our website or email ana@juliastreasuresstore.com
Damaged Orders
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.
Refunds
Approved refunds will be processed back to the original payment method within 5–10 business days after the returned item is received and inspected.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Privacy Policy
Your privacy is important to us.
We collect personal information such as your name, email address, shipping address, and payment details solely to process and fulfill your order.
We do not sell or share your personal information with third parties except as necessary to complete your purchase or comply with legal obligations.
By using our website, you consent to the collection and use of information in accordance with this policy.
Terms of Service
By using this website, you agree to the following terms:
- Products are intended for decorative purposes.
- Colors and arrangement details may vary slightly due to the handmade nature of each piece.
- Prices and product availability are subject to change without notice.
- Unauthorized use of website images or content is prohibited.
Julia’s Treasures reserves the right to refuse service or cancel orders at our discretion.
Contact Information
Questions about your order or our policies?
Please contact us through the Contact section of our website or email:
ana@juliastreasuresstore.com