Policies
Last updated on April 9, 2024.
Shipping:
Payment Options:
Returns and Exchanges:
See item details for return and exchange eligibility.
Cancellations:
Frequently Asked Questions:
Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns, exchanges or
requests for alterations after delivery. We ask that you communicate any specific
requests through our message conversation during the order process. We only know
about a preference or request if you specify it in your message. We will always do
our best to accommodate your requests!
Do you send photos before you ship items?
Due to the high volume of orders that we create and ship every day we are unable to
send photos or create mock-ups before production and shipment.
How do I make sure you match my color theme exactly?
The best way to make sure that your colors are matched as closely as possible is to
send a) photos or b) links to items or colors that you're trying to match. You can send
photo attachments both before and after
you place an order.
Do you offer refunds under any circumstances?
There are no refunds since every item is custom. If an item breaks in shipment we
have insured its value up to $100 and you can submit the claim to USPS online to
have that insurance amount sent to you as a check in the mail. If you would like more
than $100 of insurance please let us know at the time of purchase. Note that when
submitting an insurance claim **You MUST have photos of the item and the
box/packaging and you must retain the box/packaging to take to the post office if
proof of damage is required. Shipping insurance MAY also require that the customer
take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the
package arriving.
Custom and personalized orders
All orders will be processed in our standard 3-10 business days. If you need it
SOONER you can purchase the Rush Order Fee listing in our shop, and these items
will be processed in 2 business days.
What if my package is delayed/lost in transit or stolen?
What if my package is delayed/lost in transit or stolen?
Julia's Treasures Store is not liable for packages that are delayed in transit, lost by the
shipping carrier, or stolen-- all circumstances which are beyond our control. Once we
hand your item over to the shipping carrier it is their responsibility to deliver the
item-- please contact the shipping carrier directly regarding delays or lost packages.
If you suspect mail theft you can obtain the GPS coordinates of the last scan point
from the shipping carrier and file a mail theft report with your local police
department.
If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For example, if the
item is in a 10% off sale a week after you order we do not go back and refund all
previous customers that 10% off amount.
What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for ANY reason the customer is
responsible for paying for re-shipment